COVID-19 Updates
Your safety and well-being of our team is our top priority. In light of the recent developments with COVID-19, we are doing our best in slowing down the spread of the virus without affecting our operations by working tirelessly to ensure that all health protocols are observed for the safety and wellness of everyone.
We'd like to welcome you online at straightforward.com, and offer to support the best way possible through our Customer Service and our social channels.
Our website is readily available to receive your orders 24/7.
Our fulfillment center is currently operating with an acceptable number of people to ensure that safety and health protocols are being strictly followed.
Please expect temporary delays in processing your orders since we're implementing safety and health protocols strictly. We usually ship out orders within 2-3 business days from the date of purchase. If you need to edit, request a cancellation of your order, you may contact camille@shopstraightforward.com and we will advise you on what to do next.
You may request a return and exchange by sending us a message. We'll then assist you with the returns and exchange process.
How is your design studio & production line operating during this time?
Straightforward is built within its strong core values of compassion, truthfulness, and transparency. In light of the COVID-19 outbreak, we have implemented a work from home setup for our designers, creatives, and key employees while providing them all the necessary equipment in order to continue to serve our purpose - customer satisfaction.
Our production line is currently in full operation while ensuring that safety and health protocols are being strictly followed. We sanitize all working stations before and after work. Everyone is strictly advised to practice proper hygiene, social distancing, and wearing masks inside and outside of the premises.
All employees have paid sick leaves and are required to take tests and to stay home if they show symptoms of COVID-19 or if they don't feel well.